Front Office Supervisor-Holiday Inn College Park

Remington Hospitality • College Park, MD

1d • Onsite

About The Position

Ensure proper staffing levels of front office associates, including
interviewing, hiring, supervising, training and scheduling front desk agents,
front office supervisors, guest service aides/bell staff, concierge staff and
PBX operators.
Have complete understanding of Front Office staff's roles and duties and be
able to perform duties at any given time.
Accurately manage and operate the MICROS system at the front office,
including all daily transactions and those which are not performed often.
Accurately check AM and PM discrepancy reports.
Communicate with Housekeeping and Engineering Departments regarding guest
rooms, requests and maintenance requests/needs. Efficiently process guest
requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally
checking them in and out of the hotel, answering questions, and assisting
guests with needs.

Requirements

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed