Front Office Supervisor

Lodgco Hospitality•Grand Rapids, MI

29d

About The Position

The Canopy by Hilton, an exquisite modern boutique hotel situated in the vibrant heart of Downtown Grand Rapids, is currently seeking a Front Office Supervisor to join their team! In this position, you will be responsible for leading guest service operations, supporting our team of Front Desk Agents, and ensuring that our guests receive outstanding service. If you have hotel front office experience and are dedicated to delivering exceptional hospitality in a leadership role, apply today! Please Note: Evening and weekend availability is required for this role. JOB SUMMARY: To assist the Front Office Manager, Assistant General Manager & General Manager in the operation of the Front Desk by directing and supervising Front Desk personnel.

Requirements

Computer software skills
Communication both verbal and written
Flexibility with schedule and dependable
Customer focus, time management and problem solving skills
Strong leadership abilities
1-2 years of hotel experience, preferably in a supervisory role
Valid driver’s license and safe driving record – satisfactory criminal background screening required

Responsibilities

Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
Ensure all Front Desk employees are adhering to rate and credit policies and procedures
Expertise in property management systems
Knowledge of all emergency procedures and how to act on them
Ensure any cash overage/shortage is accounted for and balanced
Maintain a clean, organized and well supplied Front Desk area
Ensure lobby is well maintained
Assist in the ordering of Front Desk, Breakfast, Market, and Bar supplies
Assist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis.
Review all shift checklists and red book daily for completion and accuracy
Review GSS/Heartbeat/GEI/Revinate/Stay Experience Platform weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs
Participate in monthly Profit/Loss review
Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately
Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees