Front Office Supervisor

Grand Bohemian Mountain Brook•Mountain Brook, AL

About The Position

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The overall objective and purpose of the Front Desk Supervisor are to support our mission by leading the team in executing front desk-related responsibilities to the Kessler Collection standards. This includes relentlessly inspiring, coaching, and training staff to exceed our guests’ expectations.

Requirements

High school diploma or General Education Degree – required
1+ years of relevant work experience in similar scope and title – required
Experience within luxury brand/markets – required
Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
Cultivates engagement - Builds loyalty to the company and not to themselves.
Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
Leads with courage - Provides a culture of accountability.
Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals
Advanced level of written, verbal, and interpersonal communication skills.
Ability to implement and uphold service standards
Ability to prioritize and organize work assignments
Ability to work well in stressful, high-pressure situations
Comprehensive knowledge of a safe work environment

Nice To Haves

Experience with Opera – preferred

Responsibilities

Supervise Front Office Grand Performers, ensuring the execution of KQA and BSA standards.
Provide hands-on training and continuous coaching to subordinates, supervising the execution of service-related tasks to assist in the efficient and professional operation of the Front Office.
Maintain the integrity of our guests’ privacy, including confidentiality of personal information, as well as key control
Maintain complete knowledge and ensure compliance with company policies and standard operating procedures.
Plan and organize daily shifts.
Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor outcomes
Ability to perform all Front Office related tasks
Train, mentor, and develop Grand Performers to the standards of a world-class property and intuitive service experience.
Assist in developing leaders and bench strength through the implementation of the Job Coach program
Have a thorough knowledge of the product, including room types, amenities, services, and brand standards
Stay informed of sales strategies, packages, promotions, and discounts, and understand the impact on other departments
Conduct interviews and give feedback on candidates.
Assists with corrective action to continuously improve service results.