Front Office Supervisor - Neuro Spine - Fulltime, Days

#REF!•Arlington, TX

1d•Onsite

About The Position

The Front Office Supervisor position is for a fast-paced, high-volume Neuro Spine clinic located in Fort Worth, TX. This full-time role involves supervising and coordinating all front office functions, leading and developing a team through training and counseling, and managing operations to ensure maximum patient satisfaction and access. Key responsibilities include maintaining medical records, verifying benefits, ensuring timely and accurate charge entry, and managing payment collections and customer service efforts. The supervisor will assist the Practice Manager in implementing performance goals, monitoring staff time and attendance, ensuring staff competencies and compliance with regulatory requirements. Additionally, the role serves as the primary contact for patient and external customer complaints related to front office operations, acts as a liaison with the Central Billing Office, and functions as a Medical Records Custodian, handling authorizations and Protected Health Information disclosures. The company, Texas Health Physicians Group, emphasizes career building, exploring new technologies, and providing opportunities for growth within a supportive team environment.

Requirements

High School Diploma or equivalent (REQUIRED)
One year of medical practice management or relevant clinic leadership experience (REQUIRED)

Nice To Haves

Associate’s Degree in Business or healthcare related field (PREFERRED)

Responsibilities

Assist the Practice Manager by supervising and coordinating front office functions of the clinic.
Effectively leads and develops a team of employees including training, development, and employee counseling.
Manages and/or participates in front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collections of payments and customer service efforts.
Assists the Practice Manager to implement and manage performance goals and objectives as well as long-term planning.
Monitors staff’s time and attendance consistent with THR policies.
Assists Practice Manager by ensuring front office staff are current in competencies assessments, licensure, certifications and other annual training.
Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.
Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk and opportunities for improvement.
Serves as the first point of contact for patient and external customer complaints for front office operational concerns and feedback.
Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or compliance complaints/issues.
Escalates reoccurring problems as needed.
Acts as a liaison between the practice and Central Billing Office.
Serves as a Medical Records Custodian.
Reviews authorizations and 3rd party chart review requests for validity.
Ensures required Protected Health Information disclosures are tracked.
Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner.
Enforces and monitors corrective action plans.
Perform other duties as assigned.

Benefits

401k
PTO
medical
dental
Paid Parental Leave
flex spending
tuition reimbursement
Student Loan Repayment Program
Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive, team environment with outstanding opportunities for growth.