Front Office Supervisor

SALAMANDER CHARLESTON EMPLOYER LLC•Charleston, SC

About The Position

Reports to the Front Office Manager. Maintains hotel wellness which includes property integrity, managing multi-departmental staff efficiency, and creating genuine guest satisfaction. Responsible for the effective coordination of the Front Desk team and oversight of successful execution of the department’s operation. Responsible for warmly welcoming and efficiently checking guests into and out of Hotel Bennett.

Requirements

At least two years of front desk experience at a four or five star/diamond hotel
Ability to communicate clearly and effectively
Excellent written and spoken communication skills
Excellent organization habits
Effective and flexible conflict resolution skills
Positive and energetic attitude
Professional and cooperative demeanor
Ability to take initiative and work efficiently within any given period of time, unsupervised. Should be aggressive and must work well under pressure
Must be a team player, working well with other departments and co-workers
Ability to work flexible hours
Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
Ability to motivate staff and maintain a cohesive team
Ability to remain calm and courteous with demanding/difficult guests and/or situations
Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire
Employee is regularly required to stand throughout shift
Employee must be able to lift and move up to 25 pounds
Must possess the ability to remain calm in a stressful and/or hurried environment

Nice To Haves

Supervisory or management experience preferred
College degree preferred

Responsibilities

Supervise and assist in management tasks in the Front Office Manager’s absence overseeing Front Desk and PBX Team
Ensure that sufficient staffing is present to meet the daily business demands
Give daily line-ups to each employee that communicates business demands
Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation
Ensure staff’s knowledge of hotel services, features and amenities
Monitor and ensure that departments perform their job functions to the hotel’s expected level of service
Assist staff whenever necessary in performing all job functions
Responsible for proactively delivering the utmost level of service to guests and visitors
Follow and support Vision, Mission Statement and Core Values
Welcome guests and getting them checked into their rooms
Manage overall operations and appearance of the Front Desk
Maintain discretion and security for the hotel and guests
Responsible for attending to the needs of guests, especially during check-in and check-out
Comply with procedures and requirements established in the Front Office Training Manual
Assist in training Guest Service Agents and Communications Agents
Assist in continuing education for Front Office team