Front Office Supervisor

The US Oncology Network•Tucson, AZ

About The Position

Facing cancer takes great strength and courage. It also takes an exceptional Front Office Supervisor working alongside clinical and administrative staff and being a part of our patient’s experience in our clinics. If you like assisting in the development of and administration of office policies and procedures and acting as a liaison with physicians, patients, and staff, we want you to join our team. About Us: Our mission is to increase access to and advance the delivery of high-quality cancer care in America. As part of US Oncology, one of the nation's largest health care services networks dedicated exclusively to cancer treatment and research, we can quickly bring the latest advances in cancer care to our patients. Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease. Our physicians and staff treat in over 18 locations throughout the state including Flagstaff, Goodyear, Green Valley, Phoenix, Prescott Valley, Scottsdale, and Tucson. To make a difference in someone’s life, you don’t have to be brilliant, rich, beautiful or perfect. You just have to care.

Requirements

High school diploma or equivalent.
Seven years of medical office experience.
Minimum of one year of supervisory experience.
Knowledge of current health care and billing trends and practices.
Knowledge of governmental, legal and regulatory provisions related to collection activities.
Any relevant experience which demonstrates the minimum knowledge and skills may be substituted for education.

Responsibilities

Oversee all front office functions; provide assistance and coverage for front office functions as required; work closely with the Practice Manager on personnel functions.
Recruit, hire and supervise front office staff in addition to developing and attaining performance goals and objectives; evaluate performance and recommend merit increases, promotions, and disciplinary actions.
Prepare and conduct training sessions with staff regarding coding, accurate charge entry, and other front office functions.
Act as liaison between physicians, administration, and business departments.
Coordinate office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
Participate in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
Implement and comply with Company Reimbursement Policies and Procedures to maximize efficiency.
Manage insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations; ensure that authorizations are obtained in a timely manner.
Review posting of charges from encounter forms and hospital charges within 24 hours; review daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.