Front Office Supervisor

Mainsail Lodging & Development•Atlanta, GA

13d•Onsite

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. The Front Office Supervisor will work to support the Front Office Manager and will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience

Requirements

Previous hospitality supervisory experience
Experience in hotel Front Desk positions
High school diploma, equivalent, or higher
Excellent communication skills, both written and verbal
Ability to use technology, e.g., tables, iPads, and computers
Top notch phone and customer service skills
Prior experience with coaching and training a team
Strong sense of ownership in everything that you do
Proven experience in guest relations
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Responsibilities

Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service
Know all functions to showcase the resort and its unique story to each guest
Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.
Serve as initial point of escalation in any guest inquiries, issues, or concerns
Coordinate with other hotel departments to deliver top level experience for guests
Assist in creating and managing department schedules
Follow all hotel policies and procedures as outlined in team member handbook
Serve as property Manager on Duty in absence of senior leadership
Ensure team follows scheduled shifts, and follows break and lunch requirements
Other necessary duties as reasonably assigned by manager