Front Office Supervisor

Estancia La Jolla, A Noble House Hotel • San Diego, CA

23h

About The Position

The Front Office Supervisor is responsible for supporting the daily operations of the Front Desk and Guest Services teams, ensuring a seamless and elevated experience from arrival to departure. Assists with the development of the Front Office staff to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. This role leads by example, provides hands-on support at the front desk, and ensures all service standards are consistently upheld.

Requirements

• Minimum 1–2 years of Front Office or hotel supervisory experience preferred
• Strong leadership, communication, and problem-solving skills
• Ability to remain calm and professional in high-pressure situations
• Strong attention to detail and organizational skills
• Proficiency in hotel systems (PMS experience required; HMS preferred)
• Passion for hospitality and delivering exceptional guest experiences
• One or more years of related experience required. Prior lead or supervisory experience in a similar role is desired.
• Requires the ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of service.
• Must have excellent customer service/communication skills to work with guests and provide high guest satisfaction.
• Must have full availability, including days, evenings, weekends, holidays, and overnight shifts as needed
• Flexibility is essential to support business demands, including sold-out nights and operational needs

Nice To Haves

• Experience within a hotel/resort environment

Responsibilities

• Supervise and support Front Desk and Guest Services colleagues during shift
• Provide hands-on support at the front desk, assisting with check-ins, check-outs, and guest interactions
• Act as Manager on Duty (MOD) as needed, handling guest concerns and service recovery
• Ensure all arrivals, departures, and in-house guests receive exceptional service
• Oversee room assignments, pre-arrivals, and special requests to ensure accuracy and guest satisfaction
• Review and manage open folios to ensure billing accuracy and timely resolution of discrepancies
• Reconcile and review front office upsell commissions
• Maintain strong communication with Housekeeping, Engineering, Valet, and other departments
• Monitor and respond to guest feedback, service opportunities, and operational challenges in real time, ensuring timely follow-up on all items communicated in passdown.
• Ensure compliance with hotel policies, procedures, and Forbes/service standards
• Train, coach, and support team members to enhance performance and service delivery
• Support scheduling needs and ensure proper shift coverage
• Ability to stand for extended periods
• Ability to lift up to 25 lbs occasionally

Benefits

• competitive pay
• health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family
• Matching 401k (After 1 year)
• On-Demand Pay (Earned wage access before payday!)
• PTO
• Complementary Parking
• Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed