Front Office Supervisor- Panama City Beach, FL

Tallahassee Memorial HealthCare • Panama City Beach, FL

1d

About The Position

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only: Level II Trauma Center Primary Stroke Center Level III Neonatal Intensive Care Pediatric Intensive Care The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. Physician Practice Supervisor – Tallahassee Memorial Healthcare Physician Partners The Physician Practice Supervisor oversees the daily operations of our primary care medical clinic. This role ensures efficient workflow, high-quality patient experience, adherence to regulatory standards, and effective support for physicians and clinical staff. The supervisor acts as a key operational leader, balancing people management, scheduling, financial performance, and process improvement.

Requirements

• Associates degree or Bachelor’s degree in healthcare administration, business, or related field
• 2–4 years of experience in a medical office, outpatient clinic, or healthcare administrative setting.
• Strong understanding of medical practice operations, EHR workflows, and revenue cycle basics.
• Excellent interpersonal, communication, and problem‑solving skills.

Nice To Haves

• Prior supervisory or lead experience preferred.

Responsibilities

• Manage day‑to-day clinic operations to ensure smooth patient flow and efficient administrative processes.
• Oversee appointment scheduling, provider templates, check-in/out procedures, and front-desk operations.
• Implement and monitor compliance with organizational policies, safety standards, and regulatory guidelines.
• Directly supervise medical assistants, front‑office staff, and other support roles.
• Conduct hiring, onboarding, coaching, performance evaluations, and corrective actions as needed.
• Coordinate staffing schedules to meet patient volume and provider needs.
• Monitor financial performance, including revenue cycle elements such as copay collection, charge capture, documentation completeness, and denials.
• Assist with budgeting, forecasting, and productivity tracking.
• Support implementation of cost‑saving or revenue‑enhancing initiatives.
• Resolve escalated patient concerns or service issues.
• Support quality improvement projects (e.g., wait time reduction, care coordination, clinical workflows).
• Promote patient access improvements such as telehealth integration or extended hours.
• Serve as the operational point of contact for physicians and advanced practice providers.
• Coordinate with providers to optimize clinic operations and address logistical challenges.
• Assist with onboarding of new clinicians and workflow orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree