Front Office Supervisor- Panama City Beach, FL

Tallahassee Memorial Healthcare•Panama City Beach, FL

20h

About The Position

The Physician Practice Supervisor oversees the daily operations of our primary care medical clinic. This role ensures efficient workflow, high-quality patient experience, adherence to regulatory standards, and effective support for physicians and clinical staff. The supervisor acts as a key operational leader, balancing people management, scheduling, financial performance, and process improvement.

Requirements

Associates degree or Bachelor’s degree in healthcare administration, business, or related field
2–4 years of experience in a medical office, outpatient clinic, or healthcare administrative setting.
Strong understanding of medical practice operations, EHR workflows, and revenue cycle basics.
Excellent interpersonal, communication, and problem‑solving skills.

Nice To Haves

Prior supervisory or lead experience preferred.

Responsibilities

Manage day‑to‑day clinic operations to ensure smooth patient flow and efficient administrative processes.
Oversee appointment scheduling, provider templates, check-in/out procedures, and front-desk operations.
Implement and monitor compliance with organizational policies, safety standards, and regulatory guidelines.
Directly supervise medical assistants, front‑office staff, and other support roles.
Conduct hiring, onboarding, coaching, performance evaluations, and corrective actions as needed.
Coordinate staffing schedules to meet patient volume and provider needs.
Monitor financial performance, including revenue cycle elements such as copay collection, charge capture, documentation completeness, and denials.
Assist with budgeting, forecasting, and productivity tracking.
Support implementation of cost‑saving or revenue‑enhancing initiatives.
Resolve escalated patient concerns or service issues.
Support quality improvement projects (e.g., wait time reduction, care coordination, clinical workflows).
Promote patient access improvements such as telehealth integration or extended hours.
Serve as the operational point of contact for physicians and advanced practice providers.
Coordinate with providers to optimize clinic operations and address logistical challenges.
Assist with onboarding of new clinicians and workflow orientation.