Front Office Supervisor- Hilton Orlando Lake Buena Vista
About The Position
Hilton Orlando Lake Buena Vista, is looking to welcome a Full time Guest Service Agent to join the team! Magical memories begin here, at Hilton Orlando Lake Buena Vista. As an Official Walt Disney World Hotel, guests have access to exclusive Disney benefits including being directly connected to Disney Springs via Pedestrian Skybridge. With 6 on-site dining options, 24-hour arcade and 2 heated pools, your next Orlando getaway is sure to be memorable! Seeking a hospitality professional with 2+ years of front desk or guest services experience, ideally in a supervisory role. The ideal candidate demonstrates strong leadership, communication, and problem-solving skills, with proficiency in hotel management systems. They are customer-focused, detail-oriented, and adaptable in fast-paced environments, ensuring smooth front office operations and exceptional guest experiences. Flexible availability, professional demeanor, and a passion for hospitality are essential. Schedule: candidates should be available to work both AM and PM shifts between the hours of 6 am and 1:30am any day of the week/weekends/holidays Pay Rate: $22.49 per hour plus monthly sales incentives! The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Requirements
- 2+ years of front desk or guest services experience, ideally in a supervisory role
- Demonstrates strong leadership, communication, and problem-solving skills
- Proficiency in hotel management systems
- Customer-focused, detail-oriented, and adaptable in fast-paced environments
- Ensuring smooth front office operations and exceptional guest experiences
- Flexible availability
- Professional demeanor
- A passion for hospitality
Responsibilities
- Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Schedule, assign daily work, lead pre-shift meetings, inform and train team members
- Monitor, observe and assist in evaluating team member performance
- Monitor lobby traffic and adjust staffing accordingly
Benefits
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
