Assistant Front Office Manager - Hilton Orlando Buena Vista Palace

Hilton•Lake Buena Vista, FL

About The Position

The beautiful, family friendly Hilton Orlando Buena Vista Palace is seeking an Assistant Front Office Manager to lead their guest services team! This role reports directly to The Director of Front Office and will oversee 3-4 Guest Service Agents and 1-2 Bellpersons per shift. Our hotel, which is steps away from Disney Springs, features 1,011 guest rooms, over 118,000 square feet of indoor and outdoor meeting space. We have a pool, lazy river, and fitness center! Ideal candidate for this position will have previous experience in front office leadership, ideally at a large resort-style property, Hilton experience is highly preferred, open flexibility, OnQ and a passion for hospitality

Requirements

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability

Nice To Haves

Ideal candidate for this position will have previous experience in front office leadership, ideally at a large resort-style property, Hilton experience is highly preferred, open flexibility, OnQ and a passion for hospitality

Responsibilities

Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs