Front Office Supervisor - Hourly

Sea Mar Community Health Centers • Bellingham, WA

23h

About The Position

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization Position Summary The Front Office Supervisor is responsible for directing, supervising, and coordinating all functions and operations of the front desk, switchboard, medical records and managed care departments. Duties and Responsibilities As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:  Understanding and empathizing with client needs  Surpassing client expectations  Demonstrating a high level of integrity  Exhibiting compassion and commitment  Advocating for social justice  Taking pride in individual work as well as that of the team  Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Requirements

• The person in this position must be of good character and able to maintain the understanding, physical health, emotional stability and personality suited to meet the physical, mental, emotional, and social needs of the population served.
• Must have excellent customer service skills and experience working with culturally and economically diverse communities.
• Computer proficiency required (Microsoft Office).
• Ability to read and write proficiently in English.
• The Front Office Supervisor must demonstrate clear concise written and verbal communication to communicate skills.
• Must be able to interpret documents such as safety rules, operating instructions, policy and procedure manuals and reference materials.
• Ability to add, subtract, multiply and divide. Basic accounting principles.
• Should be able to analyze and present simple data as needed for reports.
• Must be able to solve practical problems creatively in a variety of situations and circumstances.
• Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• High School graduate or equivalent.
• Must have demonstrated leadership skill of at least two years ambulatory front office experience.
• Pre-hire and annual employee health screening required
• Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all time during the flu season.
• TB test annually.

Nice To Haves

• The ability to speak and interpret in Spanish is ideal.
• Post-secondary education preferred.
• Previous supervisory experience preferred.

Responsibilities

• Supervises front desk, switchboard, and medical records and managed care staff. (Recruitment, orientation and training, provide point of contact to front desk and dental front desk staff, resource allocation, task definition, performance standards, performance feedback, cross training, performance evaluation, corrective action, shift scheduling, coordinate training, changes in policy that affect their department, and interface between management.)
• Maintains high degree of confidentiality and professionalism.
• Oversee access, customer service; check in procedures, patient confidentiality, registration, and patient financial screening procedures. Ensures that all policies and procedures are being followed and are efficiently implemented.
• Works closely with the Nursing and Lab departments to ensure the delivery of efficient and effective customer service to staff and clients.
• Will be responsible for delegating tasks that will ensure necessary completion of daily assignments. (Providing interoffice phone directory, maintaining accurate changes in providers schedules, keeping postage machine updated, ordering and receiving supplies, providing support for office equipment and operations, overseeing collections and deposits, ensuring all encounters are reconciled and correctly processed and mail distribution).
• Assists in the preparation and implementation of departmental policies and procedures.
• Will work closely with supervisor/managers/directors to keep staff informed on any changes in policies.
• Works closely with clinic management on problems and issues related to patient flow and operations.
• Responds to patient complaints and concerns in coordination with clinic management when necessary.
• Will be diplomatic and offer solutions that will benefit not only the staff but the organization as well.
• Will offer leadership to prioritize and organize the departments in the most efficient manner.
• Assists with compiling data and preparing reports relative to various phases of health center activities.
• Assists with implementing and conducting audits relative to quality improvement activities.
• Develops and maintains collaborative working relationships with Sea Mar employees and the community.
• Demonstrates knowledge and skills necessary to provide services appropriate to the age of patients served and identifies age-specific needs.

Benefits

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees