Front Office Specialist

Bcotb•Tampa, FL

17h•Onsite

About The Position

Front Office Specialist Reports To: General Manager Are you a detail-oriented, organized leader with a passion for efficiency and customer satisfaction? Do you have experience working in the ABA field, but prefer the administrative elements of clinical work? If so, we should talk. BCOTB is seeking a Front Office Specialist to support the Front Office operations throughout our five clinics - Brandon, Carrollwood, Lutz, Riverview and Wesley Chapel. The position will travel in between the clinics to cover Front Office Manager responsibilities and lend additional support as needed. The Front Office Manager is responsible for customer service, assisting the Clinical Coordinator with the management of the clinical staff, scheduling, revenue and office management, as well as the maintenance of their respective facility. The Front Office Manager collaborates with the Clinical Coordinator in order to maintain and execute all of BCOTB’s clinical and business goals.

Requirements

Scheduling and coordination of team members
Strong organizational and communication skills
Experience leading or managing teams
The employee will regularly be required to communicate effectively in the English language, including verbal, written, and electronic communication.
The employee will also be required to talk and hear; stand and walk; use hands to finger, handle, or feel; and reach with hands and arms.
This position may require standing and walking for extended periods of time.

Nice To Haves

Experience as an RBT or Behavior Therapist (preferred)
Insurance eligibility and benefits verification experience
Copay and private pay collection experience
Familiarity with HRIS systems (e.g., Paycor or similar)

Responsibilities

Time & Attendance: Review and verify time records in Deputy and Rethink.
Scheduling: Build and maintain optimized weekly schedules aligned with authorized hours and revenue goals.
Revenue Forecasting: Prepare monthly projections and maintain 80%+ billable schedules for BCBA staff.
Provider Encounters: Review and authorize encounters for accurate coding and units.
Client Communication: Serve as primary client contact; answer calls and resolve inquiries.
Eligibility & Benefits: Verify insurance benefits during onboarding and authorization periods.
Office Operations: Oversee daily clinic operations, cleanliness, supplies, and maintenance.
Payment Collection: Collect copays and private pay balances; address payment concerns.
Credentialing: Ensure staff are credentialed and compliant with insurance requirements.
Team Communication: Lead meetings and communicate schedule updates.
Customer Satisfaction & Vendors: Maintain high satisfaction standards and review vendor cost-effectiveness.