Front Office Specialist

RK&K•Baltimore, MD

4d•Onsite

About The Position

Looking for a great opportunity to showcase your professionalism and sharpness? Look no further! RK&K is urgently seeking a highly skilled Front-Desk Receptionist to join our Baltimore office. This is a chance to join a dynamic team and make an immediate impact. The Front-Desk Receptionist must demonstrate the ability to work independently, multitask in an often-busy environment, tactfully solve problems, and communicate well with all levels of staff. This role will support various departments within our highly ranked Engineering firm and will serve as the first point of contact for our visitors. Essential Function The job involves providing coverage at the front reception desk during the firm’s core hours of operation, which are Monday through Friday from 7:00 am to 4:00 pm. Your responsibilities will include: Greeting clients, vendors, and guests who enter the organization Arranging both internal and external meetings and events. Answering incoming calls and operating the switchboard while maintaining a professional demeanor Interacting effectively with both internal and external parties via phone and email. Assisting with the direction of phone, email, and walk-up employee requests and questions to appropriate groups Compiling, sorting, and analyzing employee data from various systems as needed for process analysis and special projects Handling sensitive company information with discretion and confidence Receiving deliveries and overnight packages

Requirements

Three (3) years of experience in a professional office environment
High School diploma or GED completion
Previous customer service and/or front desk reception experience
Professional demeanor
Excellent oral and written communication skills; excellent interpersonal skills.
Working knowledge and proficiency with Microsoft Outlook, Word, and Excel
High attention to detail

Responsibilities

Greeting clients, vendors, and guests who enter the organization
Arranging both internal and external meetings and events.
Answering incoming calls and operating the switchboard while maintaining a professional demeanor
Interacting effectively with both internal and external parties via phone and email.
Assisting with the direction of phone, email, and walk-up employee requests and questions to appropriate groups
Compiling, sorting, and analyzing employee data from various systems as needed for process analysis and special projects
Handling sensitive company information with discretion and confidence
Receiving deliveries and overnight packages