Front Office Specialist and Medical Assistant

TriHealth • Deerfield Township, OH

3d • Onsite

About The Position

Be the Welcoming Face of Exceptional Care

Join us at TriHealth where we are committed to growth with ongoing training,
advancement opportunities, strong benefits, and a culture built on respect and
belonging. Here, you’ll help create positive patient experiences while building
a career you can feel proud of.

This position adheres to all of the regular responsibilities and duties of a
front office specialist and medical assistant. This position is cross trained to
perform duties in both front and back office to enhance efficiency and
continuity of delivery of patient care; work cooperatively within the team
concept demonstrating flexibility, motivation and commitment to quality patient
care.

Requirements

• High School Degree
• Registration
• Check in triage
• Vitals
• Charge entry
• EKG
• Filing and Medical Records
• 1-2 years experience in a related field

Responsibilities

• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record. Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
• Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company. Schedules patient for next visit at time of checkout, while maintaining front office professional appearance. Follows JCAHO, HIPAA protocols.
• Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA. Access to patient information will be limited to what is necessary to perform the job.
• Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit. Notifies patient of balance and offers payment plan process. Copies insurance cards.
• Demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference, if applicable, per visit. This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
• Handles patient complaints and refers to manager as appropriate

Benefits

• Sign on bonus up to $1000 with a one year work commitment (For external candidates)
• We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees