Front Office Representative
About The Position
At Orthopedic & Spine Centers of Wisconsin , we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following: Competitive Health & Welfare Benefits HSA with qualifying HDHP plans with company match 401k plan of service with company match (Part-time employees included) Employee Assistance Program that is available 24/7 to provide support Employee Appreciation Days Employee Wellness Events QUALIFICATIONS The successful candidate must have a minimum of one year of front office experience in a medical office or healthcare setting. High school diploma/GED or equivalent working knowledge preferred. Previous experience in collecting money is preferred. Requires knowledge of insurance rules and regulations, medical terminology, HIPAA Guidelines, and computer scheduling systems. Bilingual (English/Spanish) strongly preferred. ESSENTIAL FUNCTIONS Responsible for preparing new patient paperwork, identifying, and collecting co-payments, co-insurances, and past-due account balances. Evaluates patient financial status and establishes payment plans based upon authority levels. Screens upcoming and follow-up appointments for required referrals and/or authorizations; ensures all required referrals and/or authorizations are scanned into the patient’s chart and attached to the correct appointment(s). Responsible for maintaining a secure and accurate cash drawer, ensuring the cash box always has the prescribed amount. Responsible for daily balancing of cash drawer and closing batch. Maintains strictest patient confidentiality. The Front Office Representative is responsible for greeting and acknowledging all new and returning patients.
Requirements
- minimum of one year of front office experience in a medical office or healthcare setting
- Requires knowledge of insurance rules and regulations, medical terminology, HIPAA Guidelines, and computer scheduling systems
Nice To Haves
- High school diploma/GED or equivalent working knowledge preferred
- Previous experience in collecting money is preferred
- Bilingual (English/Spanish) strongly preferred
Responsibilities
- preparing new patient paperwork
- identifying, and collecting co-payments, co-insurances, and past-due account balances
- Evaluates patient financial status and establishes payment plans based upon authority levels
- Screens upcoming and follow-up appointments for required referrals and/or authorizations
- ensures all required referrals and/or authorizations are scanned into the patient’s chart and attached to the correct appointment(s)
- maintaining a secure and accurate cash drawer, ensuring the cash box always has the prescribed amount
- daily balancing of cash drawer and closing batch
- maintaining strictest patient confidentiality
- greeting and acknowledging all new and returning patients
Benefits
- Competitive Health & Welfare Benefits
- HSA with qualifying HDHP plans with company match
- 401k plan of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
