Front Office Receptionist

Idaho Spine And Sports Physical Therapy-posted about 1 year ago
$22,880 - $31,200/Yr
Full-time • Entry Level
Boise, ID
Ambulatory Health Care Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Medical Receptionist (Patient Success Coordinator) at Idaho Spine and Sports Physical Therapy plays a crucial role in providing exceptional customer service and administrative support. This position is the first point of contact for patients, ensuring a welcoming and efficient environment while assisting with various tasks to enhance patient experience and clinic operations.

  • Greet patients and visitors with a warm, friendly, and professional demeanor.
  • Facilitate smooth check-ins and check-outs, ensuring accurate patient information and timely appointments.
  • Coordinate scheduling, follow-up visits, and patient communications with care and attention to detail.
  • Collect payments and issue receipts as part of the check-out process.
  • Manage the appointment calendar to ensure optimal clinic efficiency.
  • Confirm patient appointments and provide clear instructions when needed.
  • Assist patients with inquiries regarding appointments, insurance, and treatment plans.
  • Act as a patient success advocate, ensuring that all patients have a positive and comfortable experience at the clinic.
  • Assist patients with completing forms and medical history questionnaires.
  • Provide clear information about services, treatment options, and insurance coverage.
  • Serve as a liaison between patients, therapists, and medical staff to maintain excellent communication.
  • Maintain accurate patient records and keep electronic health records (EHR) up to date.
  • Handle phone calls, emails, and inquiries efficiently and professionally.
  • Organize incoming and outgoing mail, faxes, and other correspondence.
  • Collaborate closely with therapists and medical staff to ensure seamless patient care.
  • Help maintain a clean, organized, and welcoming reception area.
  • Contribute to the overall safety and compliance of the clinic environment.
  • High school diploma or equivalent (additional training is a plus).
  • Previous experience in medical reception, customer service, or similar roles is preferred.
  • Familiarity with electronic health records (EHR) and office software is a plus.
  • Excellent verbal and written communication skills, with a professional, friendly demeanor.
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Empathy and a patient-centered attitude with a desire to help others.
  • Knowledge of medical terminology and insurance processes is advantageous.
  • Bilingual skills
  • Experience with EHR systems
  • Free parking
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Opportunities for advancement
  • Referral program
  • Retirement plan
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Front Desk Receptionist Resume Examples
•
Front Desk Receptionist Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service