Front Office Receptionist - Greensboro NC (GSB)

QualDerm Partners•Greensboro, NC

2d•Onsite

About The Position

With over 150 locations in 17 states, QualDerm Partners is proud to be the largest multi-state female-founded and owned dermatology network in the U.S. Our mission is clear: to educate, protect, and care for your skin. We are dedicated to providing exceptional skin care, helping you achieve a confident, healthy, and beautiful you in every visit. At QualDerm, we emphasize the importance of skin health by educating communities and healthcare professionals on skin cancer prevention and the essential role of regular skin exams and dermatologic care in maintaining skin health. We aim to deliver the latest in proactive, comprehensive dermatologic care, making high-quality skin care accessible and timely for the populations we serve. Alongside excellent compensation and benefits, we foster a rewarding and supportive work environment for all our employees. The Front Office Receptionist in Greensboro, NC, will play a crucial role in ensuring accurate and timely patient registration using medical systems. This individual will verify patient insurance coverage using the facility's medical necessity tools and provide top-tier customer service to physicians, patients, family members, and other medical professionals in line with our established policies and procedures.

Requirements

High School Diploma required; Associate's Degree preferred.
1 year customer service experience in a healthcare office preferred.

Responsibilities

Welcome patients and visitors by greeting them in person or over the telephone, addressing inquiries, or directing them appropriately.
Record patient arrival in the Practice Management System (EMR).
Identify patients by date of birth and name, and create new accounts in the system as necessary.
Prepare necessary patient paperwork prior to appointments.
Contact patients with “No Show” appointments to reschedule and document appropriately.
Optimize patient satisfaction and provider time through effective appointment scheduling and addressing patient concerns.
Assist in emergencies by responding quickly and thoughtfully to patients in distress.
Review and update patient information in the Practice Management System (EMR).
Identify insurance eligibility and financial status, ensuring correct payor types are assigned and notifying the billing department when prior authorization is needed.
Maintain a clean and organized reception area.
Process patient copays and balances during check-in/out while protecting confidentiality of personal and financial information.
Adhere to operational policies and procedures and report changes needed.
Contribute to team efforts by achieving related results.
Demonstrate superior customer service skills routinely.
Answer the telephone in a timely and courteous manner.
Communicate in a professional manner with patients, visitors, providers, and team members.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team