WCHC Front Office Receptionist

Wabash General Hospital•Mt Carmel, IL

1d•Onsite

About The Position

The front office receptionist must be able to demonstrate communication skills to customers and patients of all ages. The receptionist is responsible for answering the phone, directing calls to the proper areas and scheduling patients for appointments efficiently according to a provider’s schedule. Must have knowledge and skills necessary to provide service to customers of all ages by demonstrating the following: welcomes patients and visitors by greeting them with a smile, in person and on the telephone. The receptionist will accurately register patients in the EMR system and update demographic information as needed and collect co-pays and payments. In addition, the receptionist will ensure availability of treatment information by scanning, filing and retrieving patient medical records as needed. HIPAA compliance must be maintained at all times. The front office receptionist role at WCHC is very fast paced. Strong computer skills, the ability to multitask, and comfort at handling a high volume of phone calls are essential for success in this position.

Requirements

High school graduate preferred
At least one (1) year experience in a healthcare setting preferred
Experience with Microsoft Word, Excel, and Outlook preferred
Excellent phone communication skills
Excellent face-to-face communication skills
Ability to multitask

Responsibilities

Answering the phone
Directing calls to the proper areas
Scheduling patients for appointments efficiently according to a provider’s schedule
Welcoming patients and visitors
Registering patients in the EMR system
Updating demographic information
Collecting co-pays and payments
Scanning, filing and retrieving patient medical records

Benefits

Health Insurance Medical, dental, and vision coverage options.
Free internal prescription program
Employer contributions to premiums.
Retirement Plans 457(b) plan with employer matching.
401(a) plan for employer contributions.
Paid Time Off (PTO) Vacation days: 12 to 27 days per year based on years of service Sick days: 12 days per year accruing to a maximum of 65 days.
Holidays: 6 observed paid holidays
Work-Life Balance Flexible work schedules
Other Benefits Employer-provided life insurance with optional additional coverage available at the employee's expense.
Short-term and long-term disability insurance Employee assistance programs (EAP)
Health Savings Accounts Flexible Spending Accounts
Professional development opportunities Scholarship and Tuition reimbursement
Additional Perks Wellness programs Volunteer opportunities Productivity, retention, and referral bonuses