Front Office Receptionist - Wilson NC

QualDerm Partners•Wilson, NC

8h•Onsite

About The Position

With over 150 locations across 17 states, QualDerm Partners stands as the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we unite in our purpose: to educate, protect, and care for your skin. We pride ourselves on delivering exceptional, comprehensive skin care, helping you achieve a confident, healthier, and more beautiful you! Our mission is to educate communities and healthcare professionals about the critical importance of skin health, including skin cancer prevention and treatment. We focus on providing the latest proactive dermatologic care while ensuring it's accessible to the populations we serve. We strive to create an inclusive and rewarding work environment for our providers and staff. We offer competitive compensation, robust benefit packages, and a culture that is second to none! Job Summary: We are seeking a dedicated Front Office Receptionist for our Wilson, NC location. The Front Office Receptionist will handle patient registration with accuracy and efficiency using medical systems. This individual will use facility medical necessity tools to verify appropriate patient insurance coverage while adhering to our established policies and procedures. The role requires exceptional customer service skills, as the emergency responses and communication will directly impact patient satisfaction and experiences.

Requirements

High School Diploma required; Associates Degree preferred.
1 year of customer service experience in a healthcare setting preferred.

Responsibilities

Welcome patients and visitors by greeting them in person or via telephone, answering or directing inquiries as appropriate.
Record patient arrivals in the Practice Management System (EMR).
Identify patients by their date of birth and name, creating a new account if the patient is not currently in the system.
Prepare necessary patient paperwork prior to their appointments.
Reach out to patients with “No Show” appointments to reschedule and document interactions in the Practice Management System.
Manage appointment scheduling to optimize patient satisfaction and treatment room utilization while alleviating patient anxieties.
Respond to emergencies with sound reasoning and judgement to assist patients in distress.
Regularly review the Practice Management System for updates, ensuring patient information is accurate and current.
Verify payer sources, insurance eligibility, and financial statuses, and inform the Billing Department if prior authorizations are needed.
Maintain a clean and organized reception area.
Collect patient copays and balances at check-in/out while ensuring confidentiality of personal and financial information.
Adhere to operational policies and procedures and contribute to a collaborative team environment.
Demonstrate superior customer service skills consistently.
Answer phones promptly and courteously, maintaining professionalism at all times.
Communicate effectively with patients, visitors, providers, and team members.
Perform additional duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team