Front Office Receptionist - TENT

Center for Neurosciences•Tucson, AZ

23h•Onsite

About The Position

This is a nonexempt full-time position responsible for coordinating, verifying, and inputting information for patient registration. The role involves extensive patient interaction, including greeting, checking-in, explaining paperwork, collecting copayments, and ensuring all check-in procedures are completed while monitoring patient wait times. The receptionist will also manage office opening and closing procedures, balance daily payments, and prepare payment reports. Key duties include understanding insurance guidelines for proper assignment, ensuring patients receive necessary disclosure and privacy information, and obtaining legal and financial signatures. The position requires communicating financial obligations and collecting fees, completing regulatory forms, and processing multi-channel messages related to appointments and referrals. Additionally, the role assists with referrals and pre-certifications, abides by HIPAA guidelines, and performs general office duties such as maintaining lobby appearance and verifying insurance eligibility.

Requirements

High school diploma or equivalent.
Minimum one year of recent administrative medical experience or any equivalent combination of experience, training and/or education approved by the Practice Manager.
Knowledge of medical practices and terminology.
Knowledge of health care field and medical office protocols/procedures.
Knowledge of HIPAA Privacy and Security rules.
Skill in establishing and maintaining effective internal and external working relationships.
Skill in verbal and written communication with patients, physicians and staff.
Skill in accuracy and detail with respect to demographic data and medical information.
Skill intact and diplomacy in interpersonal interactions.
Ability to work in a team based environment that places patient satisfaction as the primary focus for measuring success.
Ability to work under pressure in a fast paced environment.
Ability to project a pleasant and professional image.
Ability to read, interpret and apply policies and procedures.
Ability to multitask and handle various priorities in a flexible, rapidly changing environment.
Ability to effectively articulate information and respond to questions.
Ability to relate to and work well with a diverse community population.
Ability to work cooperatively with other departments.
Ability to plan, prioritize and complete delegated tasks in an appropriate timeframe.
Ability to demonstrate compassion and caring in dealing with others.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, and the public effectively.
Ability to work with computer systems.

Responsibilities

Greets incoming patients, checks-in patients, explains registration paperwork, copies medical ID cards, collects copayments and arrives patients.
Opens and closes office 7:45 a.m.- 5:00 p.m.
Balances payments received and prepares daily payment report.
Ensures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures.
Communicates financial obligations such as copays or balances owed to patients and collects fees at the time of service as appropriate.
Communicates the purpose of and completes all necessary regulatory forms with patient.
Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals.
Assists with referrals and pre-certifications at the time of encounter.
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
Performs general office duties such as maintaining lobby appearance, stocking business cards, wiping down lobby surfaces and chairs.
Verifies insurance information & eligibility two weeks prior to the scheduled appointment date.
Will also verify eligibility for all Medicaid plans on the same day of service.
Respects and promotes patient rights.
Responds appropriately to emergencies.
Shares problems relating to patients and/or staff with Practice Manager.
Works as a productive member of the team helping co-workers as needed and/or assigned.
Performs other duties as assigned.