Front Office Receptionist- Scheduling Coordinator

Lumiere Children's Therapy • Chicago, IL

8d • Onsite

About The Position

Front Office Receptionist + Scheduling Coordinator On-Site | Chicago | Monday–Friday Lumiere Children’s Therapy About Lumiere Lumiere Children’s Therapy is a multidisciplinary pediatric practice dedicated to helping children reach their highest potential through meaningful connection and breakthrough moments. We offer speech, occupational, physical, and behavior therapy, social work, and a therapeutic preschool program all under one roof. Our front office is the heart of our clinic. It’s where families first feel our culture, our care, and our professionalism. We’re looking for someone who loves structure, details, and being the calm, capable person who keeps everything running smoothly. The Role This is a fully on-site position in our Chicago location, Monday through Friday. You’ll be the first point of contact for families and a key part of keeping our clinical schedule organized, accurate, and flowing. This role is ideal for someone who enjoys: Clear systems Consistent routines Helping others Being relied on Creating order in a busy environment

Requirements

• Must be able to work on-site in Chicago, Monday–Friday
• 2+ years experience in front desk, scheduling, customer service, or administrative work
• Strong computer skills and comfort learning new systems
• Excellent communication skills
• High attention to detail and follow-through
• Professional, warm, and emotionally steady

Nice To Haves

• Experience in a pediatric, medical, therapy, or healthcare setting
• Experience scheduling for multiple providers
• Familiarity with intake or insurance workflows

Responsibilities

• Answer phones with warmth, confidence, and professionalism
• Schedule and reschedule appointments across multiple providers
• Maintain clean, accurate calendars and protect the schedule
• Confirm appointments and manage cancellations
• Support intake and onboarding for new families
• Communicate clearly with families about next steps and logistics
• Keep detailed and accurate notes in our systems
• Coordinate with therapists and internal teams
• Keep the front office organized, stocked, and running smoothly
• Catch small details before they become big problems

Benefits

• A warm, supportive, family-centered work environment
• Clear expectations and structured training
• A team that values kindness, consistency, and professionalism
• Growth opportunities within a thriving practice
• Competitive pay and benefits based on experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed