Front Office Receptionist - Medical

North Side Christian Health Center•Pittsburgh, PA

52d•Onsite

About The Position

Position Summary: As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration. Position Summary: As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.

Requirements

Must be accurate and detail oriented, possess strong organizational and time management skills and the ability to prioritize competing tasks in a complex and fast paced environment
Ability to work under pressure
Excellent oral and written communication skills; understanding of medical terminology
Must have excellent people and customer service skills
Prolonged sitting and/or standing and moving about throughout the workday; extensive keyboarding
Local travel between clinic sites (10 minutes apart by car)
1 year previous experience in a medical clerical role
Must have basic computer skills, including with EMR (electronic medical record).
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
Annual influenza vaccine

Responsibilities

Greets all incoming patients/visitors
Manages patient check in process for pediatric and adult patients, as well as dental patients on occasion
Verifies patient medical insurance prior to appointment
Updates patient demographics and medical insurance information in eCW
Scans medical insurance cards and ID, as well as sliding fee scale application and income affidavit if applicable
Determines sliding scale fee amount for uninsured patients
Enters all data into patient profile
Manages no show patients by reaching out and rescheduling their missed appointment.
Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey and by enrolling them on patient portal
Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation
Answers telephones, documenting all pertinent information in patient charts.
Schedule appointments for pediatric and adult patients, specifying exact reason for visit within appointment notes.
Manages phone voicemail mailboxes daily
Scans new information for patient into eCW, including correspondence, labs, results, and medical history
Manages incoming faxes as needed
Faxes referrals and correspondence to hospitals and physicians as needed
Assist with outgoing mail and incoming mail distribution
Assists the patient during the check-out process; scheduling next appointment, etc.
Analyzes what patients scheduled the next day will need during registration process, and prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to the attention of Practice Coordinator and/or Clinical Director
End of day tasks such as printing next day's schedule, locking the front doors during weekday evening and Saturday shifts, turning phones over to the answering service, deposit all copay/reports in safe
Reviews and addresses message in EMR, both addressed to self and addressed to Front Office
May be required to participate in departmental and organizational quality improvement projects.
Other duties as assigned
Work evening and weekend hours when needed, usually on a rotational basis with the rest of the front office receptionists.
Attends a minimum of one outreach event per calendar year.
Commitment to NSCHC faith-based mission to provide care to all who request it, without judgment.