Front Office Receptionist - Family Practice

Kaniksu Community Health•Sandpoint, ID

1d•Onsite

About The Position

Kaniksu Community Health is a non-profit, award-winning Community Health Center providing integrated, team-based healthcare in north Idaho. They offer comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care, covering medical, dental, and behavioral health from pediatric to geriatric care. The organization is committed to making quality healthcare accessible, approachable, and affordable for everyone, regardless of their ability to pay or the severity of their concerns. Kaniksu Community Health is also dedicated to its employees, providing opportunities for learning, growth, and thriving, fostering a positive and engaged team with a "family" spirit. The Front Office Receptionist - Family Practice is an essential team member responsible for delivering excellent customer service and an outstanding patient experience while performing critical clinical or administrative work in a fast-paced, productive environment, assisting patients in managing their care.

Requirements

High school diploma or GED; or equivalent combination of education and experience.
Excellent oral and written communication skills.
Ability to maintain corporate confidentiality and HIPAA compliance.
Fluency in word processing.
Ability to work in the absence of direct supervision.
Excellent time management & critical thinking skills.
Tact and graciousness in dealing with the public.
Continuous professionalism with patients and co-workers.

Nice To Haves

Documented experience in Medical office administration and functions is preferred
Keyboarding at 35+ WPM preferred

Responsibilities

Maintain established policies and procedures, objectives, quality assurance, and safety standards within the department.
Provide appointment scheduling for Providers, ensuring accurate appointment time is allotted, per published protocols.
Complete patient check-in: ensure all required demographic information is accurate in the NextGen Electronic Health Record.
Collect patient insurance and payment information.
Complete reminder calls for following day appointments and review NextGen for any alerts.
Complete patient check-out duties: verify alerts, payments, and information are accurate before patient leaves.
Schedule follow-up appointments as necessary with the primary care provider.
Responsible for keeping waiting room and work areas neat and orderly.
Assure restrooms remain free of debris and remain clean.