Front Office Assistant (FOA) – Family Practice
About The Position
The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. This role performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. The assistant works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.
Requirements
- High school or GED equivalent
- Customer service experience
- Typing skills
- Filing skills
- Telephone skills
- Basic Microsoft application basic proficiency
- Excellent Customer Service skills
Nice To Haves
- Basic knowledge of medical terminology
- Basic knowledge of ICD-10 codes
- Basic knowledge of CPT codes
- Electronic Medical Record experience
Responsibilities
- Provide exceptional customer services throughout their interaction with patients, families and their support systems
- Create an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person
- Perform a variety of reception/clerical duties in a medical practice front office
- Adhere to department guidelines for scheduling and registration
- Work collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met
- Communicate with insurance companies to determine patient benefits
- Complete prior-authorizations
- Responsible for incoming and outgoing patient calls
- Collect co-pays
- Schedule appointments and procedures for patients
Benefits
- Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career
- BCBS Medical
- Dental
- Vision
- Tuition reimbursement for further education
- 401k with $1 per $1 match on first 5% of salary
- Great work-life balance
- No nights, weekends or holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
