Front Office Reception Agent
About The Position
To increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous service. Greet and assist arriving, departing, and in-house guests, in accordance with The Umstead's guidelines. Responsibilities for this position include: Must be able to register, process, and greet customers promptly; Checks the daily arrival list and blocks any special requests Responds to guest requests for information about the hotel and its surroundings; Arranges for special services requested by the guest; Stays current with developments in the hotel by reviewing the communication tools Arranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service; Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment; Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel Is aware, at all times, of current room status and room availability; Is fully aware of The Umstead Hotel and Spas service concepts; Is fully aware of, and knows how to handle, all current and future hotel promotions; Minimizes loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limits Adheres to hotel policies regarding the use of cash banks Ensures that guest mail and messages are delivered promptly; Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests;
Requirements
- High School diploma or equivalent required.
- Must be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
- Communicates effectively with colleagues, guests, and supervisors.
- Ability to work as a team as well as individually.
Nice To Haves
- Bachelor's Degree preferably in hospitality or hotel management preferred
- Experience working at luxury property or hotel preferred
Responsibilities
- Register, process, and greet customers promptly
- Check the daily arrival list and block any special requests
- Respond to guest requests for information about the hotel and its surroundings
- Arrange for special services requested by the guest
- Stay current with developments in the hotel by reviewing the communication tools
- Arrange fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service
- Follow-up and verify arrivals by updating registration cards in regards to spelling of guests name, address and method of payment
- Resolve any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
- Be aware, at all times, of current room status and room availability
- Be fully aware of The Umstead Hotel and Spas service concepts
- Be fully aware of, and know how to handle, all current and future hotel promotions
- Minimize loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limits
- Adhere to hotel policies regarding the use of cash banks
- Ensure that guest mail and messages are delivered promptly
- Demonstrate a working knowledge of all services and facilities of the hotel, and effectively assist the hotels guests
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
