Front Office Medical Receptionist

TGH Urgent Care powered by Fast Track • Wesley Chapel, FL

4d • Onsite

About The Position

Job Summary: Our Mission: To create exceptional patient experiences. The Front Office Medical Receptionist is the initial point of contact for each patient that visits the clinic. The Front Office Medical Receptionist undertakes all receptionist and clerical duties at the front desk of our main entrance of the clinic. Apply today to join our talented and experienced team of Medical Receptionists who deliver exceptional healthcare services to the community. A few highlights of what we offer: Health benefits (medical, vision, dental, long- and short-term disability) 401k, PTO, mileage program for travel, and development and training opportunities. Working with an engaged team and recognition of positive efforts and exceptional work. The position will remain open until all vacancies are successfully filled.

Requirements

• Proficient with use of technology
• Knowledge working with healthcare platforms to accomplish work tasks
• General knowledge of medical terminology
• Understanding ethics of patient confidentiality and HIPAA laws
• Strong interpersonal skills and ability to effectively communicate with all levels within the organization
• Outstanding customer service focus
• Attentive to the clinic environment and patients
• Effective problem-solving skills
• Ability to multitask and pivot attention during high volume
• Follow established office routines and organizational policies
• High School Diploma or equivalent, required
• Minimum of 1+ years of proven experience as receptionist, customer service representative or relevant position, required

Nice To Haves

• Working knowledge of medical terminology, strongly preferred
• Knowledge of Electronic Medical Records (EMR) systems i.e. (eClinicalWorks) or EPIC, strongly preferred
• CPR/BLS certification, preferred

Responsibilities

• Greet patients and visitors in a courteous and friendly manner and demonstrate exceptional customer service and patient care
• Present a patient, courteous, neat, and approachable demeanor
• Provide prompt communication and updates to patients
• Assist patients with completing required patient forms
• Verify patient demographics and insurance benefits
• Perform billing and bookkeeping functions including collecting co-pays and balancing daily transactions
• Maintain accurate and up-to-date electronic medical records
• Promptly answer phone calls in a professional manner following guidelines provided
• Assist team members as needed and requested
• Present a positive and team orientated attitude
• Effectively act as a liaison between patients and providers
• Ability to multi-task in a fast-paced high-volume environment
• Understand order of urgency and time management
• Ability to follow established organizational office routines and policies
• Understand and follow the ethics of confidentiality and HIPAA laws
• Mentally alert and focused to engage with team and patients’ needs
• Complete required training as assigned by the organization
• Complete other duties as assigned
• Regularly interacts with providers/team members/patients face to face or electronically

Benefits

• Health benefits (medical, vision, dental, long- and short-term disability)
• 401k
• PTO
• mileage program for travel
• development and training opportunities
• Working with an engaged team and recognition of positive efforts and exceptional work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees