Front Office Manager

Q Hotels Management • Laplace, LA

8h

About The Position

The Front Office Manager is responsible for successful operation of the hotel, is required to motivate, lead, supervise and direct the operations of the hotel and its departments. They will motivate, and serve as a property leader at the hotel and to the corporate offices and owners. Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information. Requirements: Works directly with department managers to ensure a seamless workflow on a daily basis. Participates in mandatory training. Participates and ensures implementation in sales and marketing programs. Completes random guest-registry audit to assure accuracy and completeness. Maintains key control and loss prevention programs. Ensures that all, procedures, federal and state policies are followed. Reports aged open accounts to Support Office Accounting Department. Any other requests from the Corporate Office.

Requirements

• Candidate must have previous work experience with Marriott FOSSE system.
• Candidate must have previous Supervisor, Front Desk Manager or Manager on Duty job experience.
• Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff.
• Candidate must be able to work evenings, weekends available for on call.
• Candidate must be knowledgeable in Marriott's Brand Standards.

Responsibilities

• Motivate, lead, supervise and direct the operations of the hotel and its departments.
• Serve as a property leader at the hotel and to the corporate offices and owners.
• Manage and motivate all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.
• Compile and prepare financial reports, including: rate and availability calendar.
• Communicate with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Work directly with department managers to ensure a seamless workflow on a daily basis.
• Participate in mandatory training.
• Participate and ensure implementation in sales and marketing programs.
• Complete random guest-registry audit to assure accuracy and completeness.
• Maintain key control and loss prevention programs.
• Ensure that all, procedures, federal and state policies are followed.
• Report aged open accounts to Support Office Accounting Department.
• Fulfill any other requests from the Corporate Office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed