Front Office Manager | Homewood Suites by Hilton Daytona Beach Speedway - Airport

SHANER•Daytona Beach, FL

14h

About The Position

The Front Office Manager plays a key leadership role within the Rooms Division and is responsible for the overall execution of front office operations at the Homewood Suites by Hilton Daytona Beach Speedway Airport. This role ensures professional, consistent, and guest-focused service delivery throughout all front desk shifts, while also maintaining operational accuracy in areas such as reservations coordination, billing and folio management, cash handling compliance, and daily reporting. This position requires a confident, visible leader who can coach performance, build team accountability, and set clear service expectations. The Front Office Manager will support and develop Guest Service Agents through structured training, real-time feedback, and daily oversight to ensure every guest interaction reflects Hilton brand standards. This role also supports effective interdepartmental communication to ensure room readiness, prompt guest issue resolution, and smooth day-to-day hotel operations. The ideal candidate is organized, calm under pressure, and able to lead a fast-paced front desk operation with consistency and professionalism while contributing directly to guest satisfaction and hotel performance.

Requirements

Minimum one to three years of hotel front office leadership experience required
Strong knowledge of front desk operations including guest service standards, service recovery, scheduling, and administrative functions
Experience with cash handling procedures, basic hotel accounting processes, and front office reporting
Strong communication skills with the ability to interact professionally with guests, associates, and hotel leadership
Ability to read and interpret documents such as safety rules, operating procedures, and policy manuals
Proven ability to train, coach, and hold associates accountable in a fast paced hospitality environment
Strong organizational skills and attention to detail
High school diploma or equivalent required, some college preferred
Ability to work a flexible schedule including weekends and holidays

Nice To Haves

Previous experience in a Hilton branded hotel preferred
Bilingual English and Spanish a plus

Responsibilities

Be available to work a flexible schedule including weekends, holidays, and varied shifts
Supervise daily front desk operations and ensure consistent delivery of Hilton brand service standards
Lead, coach, and support Guest Service Agents to drive professionalism, accountability, and guest-focused execution
Ensure proper check in and check out procedures, key control, guest communication standards, and lobby presence
Handle guest complaints and service recovery in a timely and professional manner to ensure guest satisfaction
Maintain front office scheduling in accordance with business levels, staffing guidelines, and labor targets
Hire, train, and develop front office associates and ensure completion of all required training programs
Ensure compliance with all Shaner Hotel Group, Hilton brand, and hotel operational policies and procedures
Maintain compliance with cash handling, banking, safe counts, and audit requirements
Ensure accuracy of guest billing, folios, and account resolution, including direct bill and billing support as needed
Monitor reservations and arrivals to support smooth daily operations and proactive guest service planning
Partner with Housekeeping and Engineering to ensure effective communication regarding room readiness, maintenance concerns, and guest requests
Support guest loyalty and engagement through Hilton Honors program standards, enrollment focus, and recognition execution
Ensure all required shift documentation, reporting, and logs are completed accurately and consistently
Promote a strong team culture with clear expectations, consistent follow up, and respectful communication
Perform other duties as assigned