Front Office Manager

Q Hotels Management•Laplace, LA

11h

About The Position

About the Position We are seeking a dedicated, experienced, and hands-on Front Office Manager to lead our front desk team and ensure every guest enjoys an exceptional stay. The ideal candidate is a strong leader with excellent communication skills, a passion for hospitality, and the ability to thrive in a fast-paced environment.

Requirements

Previous hotel front desk supervisory or management experience required.
Strong leadership, communication, and customer service skills.
Proficiency in hotel PMS systems (Autoclerk preferred but not required)
Ability to multitask, solve problems, and remain calm under pressure.
a strong understanding of hotel operations and brand standards.
Flexible availability, including weekends and holidays.

Nice To Haves

Experience with guest satisfaction programs and reporting.
Knowledge of night audit procedures.
Bilingual (English/Spanish) is a plus.

Responsibilities

Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest service.
Train, coach, and supervise front desk agents and night audit staff.
Handle guest concerns promptly and professionally, ensuring guest satisfaction.
Maintain accurate records, reports, and financial reconciliations.
Manage scheduling, payroll approvals, and staffing levels based on occupancy.
Ensure compliance with brand standards, safety procedures, and company policies.
Collaborate with Housekeeping and Maintenance to ensure room readiness and property cleanliness.
Monitor and improve guest satisfaction scores.
Assist with reservations, group blocks, and rate management as needed.
Maintain a welcoming, service-focused front office environment.