Front Office Manager

The Colonnade Hotel•Boston, MA

About The Position

Welcome to The Colonnade! Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. The Colonnade Hotel is known for its attentive service and unique guest offerings, including Boston's only Roof Top swimming pool. If you are a self-driven and motivated hospitality professional that loves having the opportunity to make someone’s day while leading a team, this could be a terrific position for you. The Front Office Manager leads the Front Office Team including overseeing Guest Service Agents, Bell, and Door. This role will also help to efficiently check guests in and out of the hotel, and assists with any and all guest needs during their stay. The Front Office Manager reports to the Director of Rooms, and acts as a coach and support for the Front Office Team. This key role also effectively communicates concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, and reservations.

Requirements

Applicants must be able to work a variable schedule including evenings, weekends, and holidays.
Must have minimum 3-4 years experience in the Front Office of a luxury Hotel or similar.
Knowledge of Opera system strongly preferred.
Must be a reliable, detail-oriented, and organized systematic thinker.
Must be able to lead and inspire a team.
Must be able to prioritize job functions in order to meet deadlines.
Must be a self-starter with a great personality and strong skills.

Responsibilities

Support and coach front desk
Complete shift check-lists as specified.
Handle guest check-ins and check-outs and all special requests and challenges in an efficiently and in a friendly and professional manner.
Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.
Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals.
Print cashiers report and verify balances. Verify all banks and deposits accordingly.
Monitor key control to maintain hotel security.
Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, meeting rooms and all outlet locations and hours of operation.