Front Office Manager (Vail, CO, US)

Vail Resorts • Vail, CO

40d • $74,000 - $80,000 • Onsite

About The Position

The Front Office Manager is responsible for running the day-to-day operations and leadership of the Front desk and Bell departments. This position is responsible for handling many of the administrative and operational duties of maintaining the Front Office Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with Vail Resorts standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel.

Requirements

• Previous experience in managing a hotel/resort Front Office department
• Minimum of 2 years of experience in Supervisory/ Management/Assistant
• Microsoft Office Suite (Word, Excel, Outlook)
• Advanced ability in English
• Good communication, organization and time management skills.
• Lift weight from 25-50 lbs
• Ability to stand for extended periods of time
• Must be available to work a flexible schedule for a 24/7 desk

Nice To Haves

• BA

Responsibilities

• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
• Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
• Communicate effectively to provide clear direction to your team and co departments.
• Manage finances of Front office operations including budget, forecasts and inventory.
• Work with Vail Rresorts Leadership to maximize revenue & minimize expenses while providing the highest level of guest service.
• Provide staffing, training, counseling and performance review for the Front Office department.
• Ensure employees understand expectations and parameters.
• Celebrate exceptional service and encourage when improvement is needed.
• Comply with all Resort policies, procedures and standards of operation.
• Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns. Help drive a positive work environment and culture.
• As part of the Vail Resorts Leadership team you will work closely with your fellow department leaders with the goal of financial responsibility while creating the highest of customer satisfaction, and a safe inclusive work place for all employees.
• Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement.
• Capital budget, perform any additional tasks or projects as required.
• Ability to drive and execute new programs while being thorough and efficient.
• Able to schedule staff effectively and efficiently with CPOR
• Other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees