Front Office Manager

Wine & Roses LLC•Lodi, CA

About The Position

If you’re a leader who takes pride in creating meaningful guest experiences, inspiring strong teams, and elevating service at every touchpoint, we’d be delighted to welcome you to our team. As our Front Office Manager, you will play a vital role in ensuring seamless Front Office and Reservations operations, from the first inquiry to a warm farewell at check-out. This position champions guest satisfaction, operational excellence, team engagement, and adherence to Appellation’s high hospitality standards. We’re looking for a hands-on, service-driven leader with exceptional communication skills, emotional intelligence, and the ability to thrive in a dynamic, fast-paced environment while consistently delivering outstanding guest service.

Requirements

Strong leadership, communication, and organizational skills.
Proven experience in Front Office or Rooms Division leadership.
Hospitality-driven with the ability to excel in a fast-paced environment.
Strong computer skills: PMS, POS, Excel, Outlook, Word.
Ability to make strategic decisions based on data and market insights.
Excellent time management, prioritization, analytical skills, and attention to detail.
Ability to work evenings, weekends, and holidays.
Ability to perform the essential functions of the job with or without reasonable accommodation.
See and read a computer screen and printed material with or without vision aids.
Hear and understand speech at normal levels and on the telephone.
Speak so that others may understand at normal levels and on the telephone.
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phones, filing cabinets, photocopiers, and other office equipment.
Have the ability to stand for a 4-hour period with or without reasonable accommodation.

Responsibilities

Lead, coach, and support Front Office and Reservations team members.
Oversee daily operations including check-in/out, guest services, and room status accuracy.
Maintain high standards of hospitality, communication, and professionalism.
Handle guest feedback and service recovery with care and efficiency.
Support revenue goals through accurate reservations, rate management & upselling programs.
Collaborate with Sales, Housekeeping, and the Rooms Division Director on operations and planning.
Ensure team adherence to policies, procedures, grooming standards, and safety protocols.
Manage scheduling, payroll oversight, and training programs.
Provide VIP handling, group booking support, and accurate billing processes.