Front Office Manager

Commonwealth Hotels • North Canton, OH

3d

About The Position

Embassy Suites Akron Canton Airport seeks a top-performing Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Services Manager. About Us: Join Our Award-Winning Team at Embassy Suites Akron Canton Airport! Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We're proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We're looking for passionate individuals to join our great team, where unlimited growth potential awaits. Embassy Suites Akron Canton Airport is seeking a dedicated and experienced Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager to join our team. As the Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Services Manager, you will oversee all front office operations and customer service, ensuring a seamless experience for guests from the moment they arrive until their departure. As the first point of contact for visitors, the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Service Manager will lead and guide a diverse team of front desk agents, front office agents, or guest service agents, fostering a culture of teamwork, accountability, and professionalism. The Hotel Front Desk Manager, Hotel Front Office Manager, or Hotel Guest Service Manager will manage reservations, handle guest inquiries and complaints, and coordinate with other departments to ensure smooth operations. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment and possess a passion for hospitality or customer service, we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.

Requirements

• Strong interpersonal skills and possession of a full understanding of professional business ethics and customer service excellence.
• Excellent oral and written communication skills.
• Excellent organization skills, manages time well, correctly prioritizes, and is flexible.

Responsibilities

• Maintains day-to-day operations of the Front Desk.
• Establishes and maintains appropriate service standards for all Front Office areas.
• Maintains proper cash handling procedures and appropriate over and short documentation.
• Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
• Working Front Office Manager covering all short-staffed shifts, including audits.

Benefits

• Comprehensive Benefits: Medical, Dental, Vision BENEFITS BEGIN DAY ONE!
• Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
• Time Off: Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts: Hotel, Food, and Beverage Savings for Personal Travel
• Professional Growth: Online Training Courses
• Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed