Front Office Manager - Catalina Hotel
About The Position
The Front Office Manager is responsible for managing and coordinating the activities of employee in guest registration, bell services, concierge services, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Communicates effectively and genuinely with guests, employees and other departments. Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress code. Demonstrate teamwork by co-operating and assisting employees as needed. Manages and oversees their reviews, training, and development of staff to achieve quality service standards. Oversees packaging procedures, from receiving to delivering to the guests. Oversees and participates in guest registration. Motivates staff and establishes a productive environment Is knowledgeable of hotel property, amenities, area attractions, and transportation; Oversees Night Audit procedures Maintains procedures for security of monies, guest security, and emergency procedures; Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Fulfills Manager on Duty Shifts. Perform any other duties assign by his/her manager.
Requirements
- A minimum of (3) years of management experience in a Front Office Environment.
- A minimum of (2) year of hotel experience in a supervisory level.
- Must be able to work independently and exercise good judgment to resolve issues.
- Flexible schedule.
- Able to work weekends and holidays.
- Excellent communication skills, both written and oral.
Nice To Haves
- Bachelor degree in hospitality management preferred or equivalent relevant management experience.
Responsibilities
- Managing and coordinating the activities of employee in guest registration, bell services, concierge services, telephone services and night audit
- Communicating effectively with guests, employees, and other departments
- Maintaining a professional image
- Demonstrating teamwork
- Managing and overseeing staff reviews, training, and development
- Overseeing packaging procedures
- Overseeing and participating in guest registration
- Motivating staff and establishing a productive environment
- Maintaining knowledge of hotel property, amenities, area attractions, and transportation
- Overseeing Night Audit procedures
- Maintaining procedures for security of monies, guest security, and emergency procedures
- Striving to increase guest satisfaction through employee development and quality image
- Responding quickly to guest requests or complaints
- Following up to ensure guest satisfaction
- Fulfilling Manager on Duty Shifts
- Performing other duties assigned by manager
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What This Job Offers
Job Type
Full-time
Career Level
Manager
