Front Office Manager (Temporary) - Millennium Hilton New York One UN Plaza
About The Position
The Millennium Hilton New York One UN Plaza is looking for a temporary Front Office Manager to join our leadership team! Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We’re within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks. As Front Office Manager, you would be responsible for directing and administering Front Office operations. Specifically, you would be responsible for performing the following tasks to the highest standards: Implements, develops and coordinates Front Office training programs. Assures that all new hires within the Front Office receive the necessary training to provide superior guest service using Company standards. Assists with daily Front Office operations and completes any special projects. Tracks, inputs, maintains and audits front office training. #LI-LG1 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Requirements
- At least 2 years of experience in a front office management role at a similar size property
- Experience managing unionized team members
- OnQ experience
- Full availability including nights, weekends, and holidays
Responsibilities
- Implements, develops and coordinates Front Office training programs.
- Assures that all new hires within the Front Office receive the necessary training to provide superior guest service using Company standards.
- Assists with daily Front Office operations and completes any special projects.
- Tracks, inputs, maintains and audits front office training.
Benefits
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
