Front Office Manager- CRC

VALENCIA GROUP•Arlington, TX

About The Position

The Front Office Manager oversees all front desk operations to ensure exceptional guest service and efficient hotel operations. This role is responsible for managing the front office team, optimizing occupancy and revenue, and maintaining high standards of hospitality in alignment with the hotel’s unique brand identity. Physical abilities: Standing for a minimum of 5 consecutive hours Walking for a minimum of 5 consecutive hours Crouching (Bend at knees) Stooping (Bend at waist) Twisting (knees, waist, and neck) Balancing Reaching (overhead extension) Handling and grasping Dexterity/feeling Pushing/pulling: Lifting/carrying a maximum of 50 lbs. Working Environment: Exposure to high stress situations, i.e. intoxicated guests, invalid credit cards, injuries Exposure to criminal activity i.e. trespassing, theft, public intoxication Exterior of hotel with exposure to weather conditions. Constant interaction with guests and employees

Responsibilities

Display exceptional knowledge of guest rooms and amenities
Complete injury/ incident reports for guests and employees
Be on the lobby during peak hours and special events (7:30AM – 9:30AM, 4PM to 7PM)
Review arrivals and departures for special requests and billing notes
Complete MOD checklist on scheduled shifts
Review the credit check report and additionally authorize as needed
Perform lock out if authorization declines
Ensure front desk agents complete the shift checklist
Verify room inspections are on pace
Review Out of Order/ Service rooms and verify if needed
Verify all amenities are submitted in Alice and are completed
Ensure room service orders taken at the front desk are entered per hotel standard
Complete annual reviews for designated associates
Participate in any off-site events
Attend Managerial meetings such as Behind the Scenes, Daily Stand Up, Standing Ovation, Safety
Schedule and host monthly Bravo meeting Front Desk Agents and Night Auditors
Create and assign weekly trainings.
Schedule monthly office deep clean
Ensure lost and found items are appropriately logged and stored
Storage to be cleaned out monthly
Ensure staff is adhering to all service standards and codes of conduct
Purchase gift shop and signature scent items
Purchase office supplies for hotel staff
Review financials on a daily/ weekly basis
Input forecast into Hotel Effectiveness
Schedule employees according to Hotel Effectiveness specifications
Review Daily Check in Hotel Effectiveness daily and address any potential overages
Communicate all special events to Front office staff
Source and participate in events that help promote Hotel and Outlets
Schedule continuous staff training on liquor, beer, wine, and food
Ensure room service and amenities are delivered according to company standards
Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, Actabl
Be proficient in Microsoft Word, Excel, and PowerPoint