Front Office Manager

Hill Country Health & Wellness Center•Redding, CA

4d•$25 - $30•Onsite

About The Position

The Front Office Manager is responsible for the overall performance of front office operations, including patient access, schedule optimization, and staff development. This role ensures that provider schedules are consistently full, workflows are efficient, and front office staff are trained, supported, and held accountable to performance expectations.

Requirements

Must have high school diploma or equivalent, plus some college coursework, and three years related experience and/or training; or equivalent combination of education and experience.
Previous supervisory experience required.
CPR certificate preferred, current CA drivers license required.
Must have intermediate language skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Must have basic to intermediate math skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
Must have intermediate reasoning skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge good working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers and related software. Must have good working knowledge of medical management software such as HealthPro.
Proficient with computers, copiers, fax machines, printers, 10-key, multi-line telephone systems.

Nice To Haves

Previous experience in medical clinic preferred.

Responsibilities

Own and maintain full and optimized provider schedules.
Monitor schedule performance including gaps, cancellations, and no-shows.
Implement scheduling standards to ensure timely access to care.
Identify and resolve access barriers.
Supervise front office personnel in daily functions and coordinate tasks and assignments to optimize efficiency.
Train, coach, and support ongoing development of all front office staff.
Ensure staff competency in workflows, systems, and customer service expectations.
Hold staff accountable for performance and service standards.
Oversee check-in, scheduling, phones, and patient flow.
Ensure accurate registration and insurance verification.
Maintain coordination with providers and care teams.
Troubleshoot IT and telephone issues as needed.
Ensure adherence to HCCC policies for scheduling, phone workflows, patient interactions, payment handling, and records management.
Ensure accurate collection of payments.
Oversee cash handling and reconciliation.
Manage front office supplies, ordering, distribution, and inventory.
Monitor office equipment functionality and arrange maintenance as needed.
Ensure compliance with HIPAA and policies.
Address patient complaints and operational issues.
Improve workflows and efficiency.
Work with leadership to coordinate clerical staffing and coverage.
Perform other projects and duties as assigned.