Front Office Manager| HOTEL DU PONTPARTIAL RELOCATION OFFERED | Wilmington, DE

PM New • Wilmington, DE

7d

About The Position

What You’ll Do Lead daily Front Office operations, ensuring exceptional guest service and smooth coordination across all shifts Manage, train, and develop the front office leadership team and line-level associates, fostering a culture of hospitality and accountability Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to ensure guest satisfaction and seamless service delivery Oversee staffing, scheduling, budgeting, and payroll for the Front Office department Monitor guest feedback, service scores, and online reviews, taking proactive measures to maintain excellence Ensure compliance with safety, brand, and operational standards, including cash handling and audit procedures Serve as Manager on Duty, representing hotel leadership and responding to guest concerns with professionalism and care Contribute to strategic planning and continuous improvement initiatives aligned with hotel goals and PM Hotel Group standards Who You Are An accomplished hospitality professional with 3–5 years of front office management experience in a luxury or full-service hotel environment A confident leader who inspires and develops teams through mentorship, communication, and example Detail-oriented and analytical, with strong financial acumen and experience managing departmental budgets Proficient in hotel management systems (Opera PMS preferred) and familiar with revenue and forecasting principles Adaptable and composed under pressure, with a genuine passion for creating memorable guest experiences Flexible to work varied shifts, including weekends and holidays, as business demands Why You’re Here You understand that the Front Office is the heartbeat of the hotel—and that every guest interaction shapes our reputation. You thrive in a leadership role that blends operational excellence with authentic hospitality. At HOTEL DU PONT, you’ll help lead the relaunch of an icon, ensuring each guest is welcomed with warmth and leaves with lasting memories. Lead with integrity. Elevate every arrival. Be part of the relaunch of an icon.

Requirements

• An accomplished hospitality professional with 3–5 years of front office management experience in a luxury or full-service hotel environment
• A confident leader who inspires and develops teams through mentorship, communication, and example
• Detail-oriented and analytical, with strong financial acumen and experience managing departmental budgets
• Proficient in hotel management systems (Opera PMS preferred) and familiar with revenue and forecasting principles
• Adaptable and composed under pressure, with a genuine passion for creating memorable guest experiences
• Flexible to work varied shifts, including weekends and holidays, as business demands

Responsibilities

• Lead daily Front Office operations, ensuring exceptional guest service and smooth coordination across all shifts
• Manage, train, and develop the front office leadership team and line-level associates, fostering a culture of hospitality and accountability
• Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to ensure guest satisfaction and seamless service delivery
• Oversee staffing, scheduling, budgeting, and payroll for the Front Office department
• Monitor guest feedback, service scores, and online reviews, taking proactive measures to maintain excellence
• Ensure compliance with safety, brand, and operational standards, including cash handling and audit procedures
• Serve as Manager on Duty, representing hotel leadership and responding to guest concerns with professionalism and care
• Contribute to strategic planning and continuous improvement initiatives aligned with hotel goals and PM Hotel Group standards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees