Front Office Manager

American Furniture Warehouse•Webster, TX

4d•$24

About The Position

The Front Office Manager will coach and oversee the Front Office department to ensure customers are provided fast, friendly and accurate customer service. The Front Office Manager will ensure all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and processing financing applications. The Front Office Manager will also assist with processing customer transactions and assisting the Sales team with completing orders. This individual will perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team. Starting pay of $24/hr.

Requirements

Able to adhere to the AFW asset protection policies and identify and prevent fraud
At least one year of being in a leadership role with AFW
Count the safe daily and report any discrepencies
Professional Appearance
Knowledge of our company values of accountability, honesty and safety for our employees and customers
Positive attitude with strong inter-personal skills
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations
Ability to apply technology up to and including iPad, Storis, excel and windows
Commitment to AFW’s safety policies and procedures and ability to promote awareness
Takes ownership for enhancing the customer experience
Proactively manage changes in operation of the Front Office
Basic reading, arithmetic, writing and oral communication skills
Long periods of sitting and standing
Concrete Flooring
Exposure to fluorescent lighting
Requires constant use of arms, hands, fingers, eyes, legs, and back
The Front Office Manager position requires lifting, gripping, bending, kneeling, stooping and moving for 8 hours or more daily.
Requires the ability to move around the store and maneuver merchandise when necessary
Must be able to stand/walk and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)
A pre-employment drug screen and pre-employment background check must be passed upon job offer

Responsibilities

Coach and oversee the Front Office department
Ensure customers are provided fast, friendly and accurate customer service
Ensure all AFW policies and procedures are followed to prevent fraud
Rent AFW vehicles to our customers
Process financing applications
Assist with processing customer transactions
Assist the Sales team with completing orders
Perform cash drawer and safe/petty cash audits
Report any discrepancies to the AFW Management Team
Interviews, hires, and assists in the training of new team members
Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members
Addresses customer complaints and resolves problems as needed
Delegate tasks and responsibilities to appropriate personnel
Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones)
Leverages technology in order to facilitate the customer experience
Completes customer transactions accurately and efficiently at point-of-sale
Executes consistent operational and selling processes (i.e., credit application process)
Educates customers and employees on our Satisfaction Guaranteed return policy
Assists in resolving basic customer issues
Assists with merchandise support tasks (i.e., maintenance, straightening merchandise)
Uses basic internet navigation to access and print information/reports
Responding to public address system announcements
Identifying and reading reports, tickets and UPC labels
Requires recognizing, identifying and using merchandise and necessary reports