FRONT OFFICE MANAGER

DIMENSION MASTER • Nashville, TN

1d • $60,000 - $65,000

About The Position

You are a strong, service‑focused leader with excellent communication skills and a deep understanding of front desk operations. You know how to support a team, maintain smooth daily workflow, and create a welcoming experience for every guest. If you enjoy leadership, problem solving, and driving exceptional guest service, keep reading. The Role As the Front Office Manager, you oversee all front desk and guest service operations. You support hiring, training, and scheduling while ensuring accuracy, professionalism, and strong communication across all departments. You lead by example and help maintain guest satisfaction, operational efficiency, and brand standards.

Requirements

• Previous hotel front office leadership experience required
• Strong communication, leadership, and customer service skills
• Professional, reliable, and able to lead by example
• Strong organizational skills and ability to manage multiple priorities
• Comfortable with hotel systems, reporting tools, and front desk procedures
• Positive, guest‑focused attitude with strong problem solving abilities
• Must be flexible to work any shifts, including holidays and weekends

Responsibilities

• Lead daily front desk and guest service operations
• Supervise, train, and coach front desk staff and supervisors
• Oversee check ins, check outs, reservations, and billing procedures
• Resolve elevated guest concerns and support service recovery
• Maintain accuracy in reports, logs, and financial documentation
• Manage team schedules, staffing levels, and shift coverage
• Ensure compliance with hotel policies and brand standards
• Partner with housekeeping and engineering to coordinate room status
• Support onboarding, training, and performance management
• Act as Manager on Duty as needed
• Help maintain a positive, service‑driven work environment

Benefits

• Competitive pay
• Key leadership role with daily guest interaction
• Opportunities for growth in hotel operations and management
• Supportive and team oriented workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed