Front Office Manager

Four Seasons Hotels and Resorts•Austin, TX

2d•Onsite

About The Position

Four Seasons Hotel Austin is seeking a Front Office Manager to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. Are you excited about delivering the best Rooms experience to our guests? This position may be the perfect fit for you! The Front Office Manager is a central part of the Front Office Team. Reporting to the Director of Rooms, this position directs and oversees the activities of the Front Desk, Communications, Concierge, Bell, and Driveway teams. Serves as Manager on Duty and provides hands-on support to the Front Office team to ensure seamless daily operations. Plans for special events and large groups by looking ahead and preparing the team members for large events to include, weddings, hotel activations, social and sporting events in the city. Anticipates guest needs, delivers personalized service, and upholds Four Seasons standards to create exceptional experiences. This highly visible leadership role is critical to maintaining flawless operations and elevating guest satisfaction through strong floor presence. As Front Office Manager, you will drive service excellence, support team performance, and uphold the highest standards of hospitality.

Requirements

High attention to detail and custom service skills.
Previous experience of 2 years required in the Hospitality Industry and Rooms Division, preferably with at least one year in management role and Front Desk knowledge.
Strong business acumen, work ethic and communication skills.
Strong communication skills with guests, staff, and rooms division teams, including housekeeping and reservations.
Ability to manage, delegate, follow up, develop, coach and counsel hourly and management staff within Front Office department.
US work authorization is required.

Nice To Haves

Previous luxury hotel or resort experience preferred.

Responsibilities

Directs and oversees the activities of the Front Desk, Communications, Concierge, Bell, and Driveway teams.
Serves as Manager on Duty and provides hands-on support to the Front Office team to ensure seamless daily operations.
Plans for special events and large groups by looking ahead and preparing the team members for large events to include, weddings, hotel activations, social and sporting events in the city.
Anticipates guest needs, delivers personalized service, and upholds Four Seasons standards to create exceptional experiences.
Drive service excellence, support team performance, and uphold the highest standards of hospitality.