Front Office Manager

Bismarck Radisson Hotel•Bismarck, ND

25d•Onsite

About The Position

The Bismarck Radisson Hotel is seeking a highly organized and experienced Front Office Manager to join our team. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front desk, managing a team of front desk agents, and ensuring all guests receive exceptional service during their stay. This is a full-time administrative position with a competitive salary and benefits package, located in Bismarck, North Dakota.

Requirements

High school diploma or equivalent; Bachelor's degree in hotel management or related field preferred
At least 3 years of experience in a front office or guest service managerial role
Strong leadership and communication skills
Excellent interpersonal and customer service skills
Detail-oriented with the ability to multitask in a fast-paced environment
Proficient in Microsoft Office and hotel management software
Ability to work flexible hours, including nights, weekends, and holidays

Responsibilities

Oversee the daily operations of the front desk, including check-in/check-out procedures, room assignments, and guest inquiries
Train, schedule, and manage a team of front desk agents, ensuring high levels of professionalism and customer service are maintained
Monitor front desk performance, ensuring all tasks are completed accurately and efficiently
Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences
Handle guest complaints and issues in a timely and effective manner, finding appropriate solutions to resolve any problems
Maintain and update front desk policies and procedures to improve efficiency and guest satisfaction
Manage budget, monitor expenses, and make adjustments as necessary to control costs
Participate in the hiring and onboarding of new front desk team members
Serve as a brand ambassador, upholding the hotel's standards and values at all times