Front Office Manager
About The Position
This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. We are seeking a dynamic and service-driven Dual Front Office Manager to oversee front office operations at our dual-brand Marriott property: Aloft and Element Miami Doral. This role is responsible for ensuring exceptional guest experiences, efficient daily operations, and strong team leadership across both hotels. The ideal candidate is bilingual (English/Spanish), highly organized, and experienced in managing high-volume, service-focused environments.
Requirements
- Minimum 5 years of experience in hospitality, with at least 2 years in a supervisory or management role
- Previous experience in front office operations (preferably Marriott or dual-property experience)
- Proficiency in Lightspeed PMS required
- Bilingual (English & Spanish) required
- Strong leadership, communication, and problem-solving skills
- Ability to work in a fast-paced, multi-property environment
- Flexible schedule, including weekends and holidays
Responsibilities
- Oversee all front office operations for both Aloft and Element properties
- Ensure outstanding guest service and satisfaction, handling escalations and resolving guest concerns promptly
- Lead, train, and motivate front desk teams to deliver Marriott brand standards
- Manage daily operations including: Check-in/check-out processes Room assignments and inventory control Cash handling and audit support
- Monitor and improve guest satisfaction scores (GSS, reviews, loyalty recognition)
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
- Maintain compliance with Marriott policies, procedures, and brand standards
- Prepare schedules, manage labor costs, and support payroll processes
- Assist with forecasting, budgeting, and reporting
- Ensure proper use and optimization of Lightspeed PMS
Benefits
- Competitive salary
- Health and dental insurance
- Complimentary lunch
- 80 hours of vacation (PTO) annually
- 32 hours of sick time annually
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
