Front Office Manager
About The Position
Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. Supervise all guest services department managers. Review correspondence from guests and incident logs and direct staff according to information obtained. Oversee all vendor and personnel contracts throughout the hotel. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management.
Requirements
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Responsibilities
- Interview, select, train, schedule, coach and support associates
- Monitor guest satisfaction scores
- Monitor front office financial operations
- Develop, implement and monitor department-wide budgets and forecasts
- Supervise guest services department managers
- Review correspondence from guests and incident logs
- Oversee vendor and personnel contracts
- Monitor occupancy of guest room space
- Create action plans to remedy guest service deficiencies
- Practice safe work habits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
