Front Office Manager

Four Seasons Hotels and Resorts • Scottsdale, AZ

11d • Onsite

About The Position

Join the award-winning Four Seasons Resort Scottsdale as our Front Office Manager, leading the Front Desk, Guest Services, Kids for All Seasons, and Concierge teams. This highly visible leadership role is essential in creating exceptional guest experiences and ensuring flawless daily operations. As the Front Office Manager, you’ll drive service excellence, support our teams, and maintain the highest standards of hospitality.

Requirements

• 5+ years of progressive Rooms Division experience, including 3+ years in a leadership role.
• Hospitality degree preferred.
• Strong leadership, coaching, and team-building abilities.
• Excellent communication, problem-solving skills, and guest-focused mindset.
• Proficiency with hotel PMS systems (Opera experience highly preferred).
• Experience working with Forbes Travel Guide standards is an advantage.
• Fluent in written and spoken English; additional languages a plus.
• Ability to thrive in a fast-paced luxury environment with flexibility for weekends, holidays, and varied schedules.
• Candidates must have valid work authorization for the U.S.

Nice To Haves

• Hospitality degree preferred.
• Experience working with Forbes Travel Guide standards is an advantage.
• Fluent in written and spoken English; additional languages a plus.

Responsibilities

• Lead, coach, and develop a dynamic Rooms team, hiring, training, scheduling, and conducting performance evaluations.
• Oversee daily Front Office operations including arrivals, departures, VIP handling, billing accuracy, room blocking, and guest communications.
• Respond to guest requests and resolve service challenges with professionalism, empathy, and creativity.
• Ensure financial accuracy, credit compliance, and daily cashier balancing.
• Partner closely with Revenue Management to maximize occupancy and revenue opportunities.
• Act as the senior operational leader when needed, responding confidently to emergencies and guest-impacting situations.
• Foster seamless collaboration with Concierge, Bell/Door teams, Kids Program, Valet, and Communications.

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed