Front Office Float

CHAS Health • Spokane, WA

22d • $22 - $31

About The Position

Purpose of Job: Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties as follows: Essential Duties and Responsibilities: Immediately greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co-pay. Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations. Reconciles daily receipts/petty cash. Takes patient demographics over the phone & enters into electronic health records system (EHR). Ensures accuracy and completion of intake forms before forwarding to appropriate department for processing. Professionally answers calls, takes messages and/or refers callers to appropriate individuals. Schedules translators as needed. Treats patients with highest respect in all functions of job and maintains patient confidentiality. Monitors patient waiting rooms for cleanliness and security. Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Requirements

• HS diploma or equivalent preferred
• Applicable additional schooling and/or formal training preferred
• Customer service and multi-line telephone experience preferred
• Computer skills required
• Ability to spell accurately
• Able to clearly communicate information to patients and gather information from patients
• Must have basic math skills to calculate patient payments
• Commitment to supporting a safe, respectful, equitable, and inclusive environment required

Responsibilities

• Greets patients, verifies information, and collects co-pay
• Schedules patient appointments
• Reconciles daily receipts/petty cash
• Takes patient demographics over the phone & enters into electronic health records system (EHR)
• Ensures accuracy and completion of intake forms
• Answers calls, takes messages and/or refers callers to appropriate individuals
• Schedules translators as needed
• Maintains patient confidentiality
• Monitors patient waiting rooms
• Supports the CHAS Health Mission and Core Values

Benefits

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees