Front Office Float

Hill Country Health & Wellness Center • Redding, CA

2d • $21 - $23 • Onsite

About The Position

Under general supervision, perform rotating assignment of front office duties covering front window, back desk, and side desk of our Redding health clinics. Perform duties associated with patient check-in, appointment scheduling and confirmation and updating patient information.

Requirements

• Must have a high school diploma or equivalent.
• Previous experience in customer service a must, medical clinic experience preferred.
• Current CA driver’s license required, CPR certificate preferred
• Must have intermediate language skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Must have basic to intermediate math skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
• Must have intermediate reasoning skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have good working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers and related software. Must have good working knowledge of medical management software or the ability to learn.
• Proficient with computers, copiers, fax machines, printers, 10-key, multi-line telephone systems.

Responsibilities

• Front Desk - Front Window (1 to 2 staff): Primary focus on front window checking in patients. Opens front doors and prepares medical waiting room. Checks machine in the morning and sets up for the day. Update all patient information, phone numbers, address and insurance changes in the computer and the chart. If a patient has no insurance, initiate an appropriate program for type of visit. Family Pact, Gateway, Sliding Scale, or Presumptive Eligibility. Have patient sign in. Collect payments and document on routing slip. Initiate Time scheduler, what time patient presents at window, what time patient’s superbill gets put up. Setting up a new patient which includes adding all member information with insurance. Answer phones. Schedule appointments. Balance assigned cash bag at end of each day. All other duties as assigned.
• Back Desks (2 staff): Answer phones. Make appointments. Enter Time scheduler, what time patient leaves. Run various programs that were initiated, Family Pact, Gateway, Cancer Detection Program or Presumptive Eligibility. Help Side Desk with confirmations when necessary. Back up-front window when needed. Balance assigned cash bag at end of each day. Designated closer runs final deposit of all cash bags, prints deposit, verifies print out, and drops deposit. Designated closer enters end of the day numbers in tracking spreadsheet.
• Confirmation Desk: Confirming appointments for next day, and 3 days ahead. Insurance confirmation for medical, new patient or new insurance. Back up phones and front window when needed. Schedule appointments. Balance assigned cash bag at end of each day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees