Front Office Manager

Kinetic Physical Therapy Institute•Cary, NC

2d•Onsite

About The Position

Kinetic Institute Physical Therapy is seeking a Full-Time Front Office Coordinator to be the first point of contact for patients and help keep the clinic running smoothly day-to-day. This role is essential in creating a seamless and supportive experience for every patient from their initial interaction. The coordinator will manage the front desk operations, including welcoming patients, handling check-in/check-out processes, managing scheduling, maintaining accurate records, communicating with patients and providers, tracking insurance claims, and supporting overall clinic efficiency.

Requirements

High school diploma or GED
Detail-oriented, organized and confident managing a busy front desk
Experience with insurance verification, EMRs, and clinic operations
Ability to thrive in a structured environment and tactfully enforce policies
Natural problem solver and multitasker with a service-first mindset
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Detail-oriented with strong problem-solving skills
Comfortable working in a fast-paced environment
Experience with EMR or scheduling software

Nice To Haves

Prior experience in a physical therapy or medical setting
1+ year of front desk, medical office, or customer service experience
Experience with insurance verification and authorizations

Responsibilities

Welcome patients with warmth and professionalism - whether in person or by phone
Own the check-in/check-out process including collecting co-pays and verifying insurance
Manage scheduling, cancellations, and appointment flow
Handle patient registration and maintain accurate records
Communicate clearly with patients, providers, and referral sources
Track insurance claims, denials, and follow-ups
Support overall front office operations and clinic efficiency